Boston, MA (hybrid)
For 47 years, Samaritans has provided lifesaving suicide prevention services in Massachusetts. Samaritans’ mission is to prevent suicide and offer hope and support to those affected. Established in Boston by Monica Dickens, Samaritans follows the principles of befriending, created by Samaritans in the United Kingdom. While Samaritans offices all over the world share a common suicide prevention mission and philosophy, all Samaritans offices operate independently from one another. As the largest crisis helpline in Massachusetts, Samaritans’ helpline services receive more than 80,000 calls and texts per year. This includes our 24/7 talk and text helpline and our new peer to peer text line, Hey Sam.
Samaritans is seeking a Senior. Director of Crisis Services to serve as a senior member of the agency’s crisis management team. Reporting to the Chief Clinical Officer, the Senior Director analyzes, monitors, and improves all helpline operations to ensure the integrity of the quality of services. The Senior Director fosters a positive and supportive environment for staff, volunteers, and those who utilize Samaritans services. The Senior Director will work with leadership and other helplines around the country to develop best practices, create departmental plans, and measure program results. The ideal candidate will demonstrate success assessing suicidal ideation and response to crisis, experience leading a mental health team, and have exceptional skills in data analytics and operations.
Samaritans is an equal opportunity employer and is committed to hiring staff who reflect the diversity of the communities we serve. Candidates of color, bilingual, and bicultural candidates are strongly encouraged to apply.