For more than 50 years, Samaritans has provided lifesaving suicide prevention services in Massachusetts. Samaritans’ mission is to prevent suicide and offer hope and support to those affected. Established in Boston by Monica Dickens in 1974, Samaritans follows the principles of befriending, created by Samaritans in the United Kingdom. While Samaritans offices all over the world share a common suicide prevention mission and philosophy, all Samaritans offices operate independently from one another.
In the last 50+ years, their volunteers have answered more than 3 million calls, chats, and texts from people who are struggling. Samaritans has trained more than 6,500 volunteers, provided suicide prevention workshops to 180,000 people, and supported 17,000 suicide loss survivors in their grief journeys.
Samaritans is hiring a Director of Helpline Workforce who, in collaboration with the Senior Director of Crisis Programs, will lead and manage the recruitment, hiring, and supervision of the Crisis Helpline team. This role is vital to ensuring high-quality helpline services, maximizing phone answer rates, and meeting annual qualitative and quantitative goals to fulfill the agency’s lifesaving mission. Reporting to the Senior Director of Crisis Programs, this position is responsible for the oversight, compliance, and active performance management of the Helpline Coordinators, Helpline Operations Coordinator and Shift Supervisors, ensuring full-capacity, 24/7 phone operations.
Samaritans is an equal opportunity employer and is committed to hiring staff who reflect the diversity of the communities they serve. Candidates of color, bilingual, and bicultural candidates are strongly encouraged to apply.
