For 50 years, the National Runaway Safeline (NRS) has responded to youth and families in crisis, serving as the national communications system for runaway and homeless youth. NRS continually transforms technology, training and services to meet the current needs of vulnerable youth and ultimately achieve an end to youth homelessness. Through its mission to keep America's runaway, homeless and at-risk youth safe and off the streets, NRS provides critical crisis intervention and resources for youth and families 24 hours a day, 365 days a year via a hotline, chat, emails and an online forum. Based in Chicago, NRS serves youth and their families from across the U.S.
NRS seeks an experienced Director of Crisis Services (DCS) who is passionate about its mission. The DCS reports to the Chief Program Officer and plays an instrumental role on the Senior Leadership Team. Charged with supervising the day-to-day operations of the Crisis Services Center (CSC) and supervision of the 20–25-person Crisis Services Team, the ideal candidate will have 5+ years of experience in social service, crisis intervention, call center management or a related field. This Chicago-based position is temporarily remote. Evening and weekend hours will be required.